Privacy Policy

Introduction
Alléiz respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our online store or engage with our services. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

1.1 Personal Identification Information
We may collect and process personal data such as your name, postal address, email address, phone number, and other identifiers when you create an account, make a purchase, or interact with us.

1.2 Payment Information
Details necessary to process your payments, such as credit card numbers, security codes, and other financial information.

1.3 Technical Data
IP address, browser type, operating system, referring URLs, access times, and any other technical information collected through cookies or other tracking technologies.

1.4 Usage Data
Information about your activity on our website, including browsing history, search terms, and page views.

1.5 Marketing and Communications Data
Your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

2.1 Performance of Contract
To fulfill your orders, process payments, deliver products, and manage your account.

2.2 Customer Service
To respond to your inquiries, manage your requests, and provide customer support.

2.3 Marketing
To communicate with you about our products, services, promotions, and events. We may use personal data to tailor marketing content and advertisements based on your preferences.

2.4 Legal Obligations
To comply with legal and regulatory requirements, prevent fraud, enforce our terms of service, and protect our rights and the rights of others.

2.5 Business Operations
To operate, maintain, and improve our services, analyze usage, and enhance user experience.

3. Sharing and Disclosure of Information

3.1 Service Providers
We engage trusted third-party companies to perform functions and provide services to us, such as payment processing, shipping, data analysis, email delivery, hosting services, and customer service. These third parties are obligated to protect your information and use it only for the purposes we specify.

3.2 Advertising Partners
We may share certain information with advertising partners like Google, Facebook, and others to serve targeted advertisements and measure the effectiveness of ad campaigns. This may include sharing pseudonymized data to match against user profiles on these platforms.

3.3 Legal Compliance and Protection
We may disclose your personal data to comply with applicable laws, regulations, or legal processes, or to respond to lawful requests, subpoenas, or government investigations. We may also disclose information to protect our rights, privacy, safety, property, or the public.

3.4 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your personal data may be transferred as part of that business change. We will notify you of such changes and any choices you may have regarding your information.

4. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, this means we will keep your data for up to one year following your last interaction with us, unless a longer retention period is required or permitted by law. You may request the deletion of your personal data by contacting us at [email protected], subject to any applicable legal obligations.

5. Your Rights and Choices

5.1 Access and Rectification
You have the right to request access to the personal data we hold about you and to request corrections of any inaccurate or incomplete information.

5.2 Deletion
You have the right to request the deletion of your personal data, subject to certain exceptions such as compliance with legal obligations.

5.3 Restriction and Objection
You may request that we restrict processing your personal data or object to certain types of processing, such as direct marketing.

5.4 Data Portability
You have the right to request the transfer of your personal data to you or a third party in a structured, commonly used, and machine-readable format.

5.5 Withdraw Consent
Where we rely on your consent to process your data, you have the right to withdraw that consent at any time.

To exercise these rights, please contact us at [email protected]. We may need to verify your identity before processing your request.

6. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal data against unauthorized access, disclosure, alteration, and destruction. However, no security system is impenetrable, and we cannot guarantee the absolute security of your data.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyze usage, and provide tailored content and advertising. You can control the use of cookies through your browser settings and other tools. For more details, please refer to our Cookie Policy.

8. Third-Party Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of those third parties before providing them with your personal data.

9. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Customer Service
For any questions or concerns regarding this Privacy Policy or our services, please contact our Customer Care team at [email protected]. We are committed to resolving customer issues efficiently and effectively.

Legal Inquiries
For legal inquiries or matters requiring formal legal action, you may contact our legal department at [email protected].