Terms of Use
1. Acceptance of Terms
1.1 Overview
The following terms and conditions (these “Terms”) govern all use by users or visitors of: (i) the Alléiz websites or mobile application (the “App”); (ii) any and all services or communications available on or through the Website, App, or otherwise provided by Alléiz, including in connection with: (a) e-commerce; and (b) accessing or viewing materials online, such as editorial articles and newsletters; and (iii) any other engagement with Alléiz online and offline, including communication with our Customer Care team (collectively, the “Services”), where permitted by law. The Services are owned and operated by Alléiz, and any reference to the “Services” herein includes a reference to any part or component of the Services. The Return Policy, Payment Information Policy, Price Protection Policy & Promotions, Product Information Policy, and FAQs, as amended from time to time, provide additional terms governing the purchase of products through the Services and are incorporated into these Terms by reference. The Privacy Policy (including the mobile app Privacy Policy and the Cookie Notice), as amended from time to time, are also incorporated into these Terms by reference. Alléiz provides the Services for your personal use. By using the Services, you agree to these Terms applicable between you and Alléiz. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS OR YOUR PERSONAL INFORMATION TO BE PROCESSED IN ACCORDANCE WITH OUR PRIVACY POLICY (INCLUDING ALL ADDITIONAL TERMS), THEN DO NOT USE THE SERVICES.
1.2 Modification
Alléiz reserves the right to modify or change any of these Terms at any time (including the terms of any additional site policies, guidelines, rules, or legal terms posted on this Site). Where required by law, we will inform you of any changes to these Terms and Conditions of Use prior to their entry into force. Please check back periodically to ensure you are aware of any updates or changes. You can determine when the Terms were last updated by checking the “last updated” date displayed at the top of these Terms. Except as expressly provided in these Terms, any changes we make to the Terms will be effective immediately upon being posted on the Site. Your continued use of the Services following the posting of any changes to the Terms constitutes acceptance of those changes. If any change to the Terms is not acceptable to you, your sole remedy is to cease accessing, browsing, and otherwise using the Services.
2. Services Conditions
2.1 Use of the Services
You are required to use the Services, including all features associated therewith, in accordance with (i) these Terms; and (ii) all applicable laws, rules, and regulations, or other restrictions on the use of the Services or content therein. You are solely responsible for your interaction with other users of the Services, where permitted by law.
2.2 Modifications / Suspension of Services
Alléiz reserves the right at any time to modify, suspend, or discontinue, temporarily or permanently, the Services (or any part thereof) or your access to the Services for any reason or no reason with or without notice. You agree that Alléiz shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the Services.
3. Registered Users
You are not obligated to register with us in order to access the Services. However, certain sections and features of the Services are available only to visitors of the Services who have registered with a username and password (“Registered Users”). Purchases may be made by non-Registered Users. You are not allowed to sell, transfer, license, or assign your account, credentials, or any account rights. You may only have one active Registered User account on the Services and only you may use your credentials to access the Services. You agree that you are responsible for all activities that occur under your Registered User account.
As a Registered User, you are required to keep your password secret and secure. Alléiz may suspend or terminate your access to your account if Alléiz has reasonable grounds to believe that unauthorized third parties have access to your password or otherwise have access to your account. You are also required to promptly notify us if you become aware of any unauthorized use of your credentials or any other breach of security involving or relating to the Services by emailing us at [email protected]. We explicitly disclaim liability for any and all losses and damages arising from your failure to comply with this section.
4. Trademark Information
All names, graphics, designs, page headers, button icons, scripts, commercial markings, and logos used and displayed in portrayal Alleiz are trademarks of Alléiz (collectively, the “Trademarks”). The Trademarks may not be used to disparage or discredit Alléiz, any third party of Alléiz’s, or any third-party products or services, or in any manner (in Alléiz’s sole judgment, where permitted by law) that may damage any goodwill in the Trademarks or may cause confusion.
5. Site Content
5.1 Ownership of Site Content
All material, including without limitation information, data, software, text (including text found in descriptions and articles), design elements, graphics, images, photographs, videos, clips, logos, icons, Trademarks, and other content (collectively “Content”), contained in or delivered via the Services or otherwise made available by Alléiz in connection with the Services (collectively “Site Content”) is protected by copyrights, trademarks, service marks, trade secrets, or other intellectual property and other proprietary rights and laws.
5.2 Content Attribution
Except for the Alléiz brand name and content creation related to product classifications, descriptions, and proprietary Alléiz images, all other images and content belong exclusively to the respective brands and their creators. Alléiz does not claim ownership over such third-party content and is not responsible for it. Additionally, Alléiz does not grant permission to third parties to use such content, nor can it provide permits for others to use or distribute it.
5.3 Your Use of Site Content
Alléiz grants you a personal, non-exclusive, non-transferable, revocable, limited license, strictly to do the following: to view, reproduce, print, cache, store, and distribute Site Content via a generally available consumer web browser. The foregoing license is granted on the condition that you comply with these Terms and that you do not (and do not permit any third party to) remove or obscure the copyright notice or other notices displayed on Site Content. You may not reproduce, license, rent, modify, copy, transmit, publicly display, print, cache, store, link to, frame, or distribute content retrieved from these Services for any purpose prohibited by these Terms, or for any commercial purpose whatsoever, without the prior written permission of Alléiz or the copyright holder identified in the relevant copyright notice. Any rights not expressly granted herein are reserved.
6. User Content and Third-Party Links
6.1 User Content
Users may have the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials (including, without limitation, text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material) to Alléiz and/or via the Services (collectively “User Content”). Alléiz does not claim ownership over User Content, and users retain all rights to their User Content. However, by submitting User Content, you grant Alléiz a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display such User Content in any media. You represent and warrant that you have all rights necessary to grant the licenses granted in this section and that the User Content and your provision of it to Alléiz comply with all applicable laws and regulations.
6.2 Third-Party Links
The Services may contain hyperlinks to websites operated by parties other than Alléiz. These hyperlinks are provided for your reference only. Alléiz does not control such websites and is not responsible for their content and does not make any representations regarding the content or accuracy of materials on such websites. Alléiz’s inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators. If you decide to access third-party websites linked from the Services, you do so at your own risk. Alléiz encourages you to review the privacy policies and terms of use of any third-party sites or services before providing any personal information or engaging in any transactions.
7. Indemnity
You agree to defend, indemnify, and hold Alléiz and its respective affiliates, licensors, officers, directors, employees, agents, and representatives harmless from any and all losses, costs, expenses, or damage of any nature whatsoever, including, without limitation, attorneys’ fees and court costs, arising from any claim, cause of action, demand, or suit by any third party, related to or arising out of your use of the Services or violation of these Terms. Alléiz reserves the right to assume the exclusive defense and control of any matter which is subject to indemnification under this section, and in such case, you agree to cooperate with all reasonable requests in assisting Alléiz’s defense of such matter.
8. Limitation of Liability
8.1 General Disclaimers
The Services and all Site Content, or any other feature, content, or functionalities associated with the Services, are provided on an “as is” and “as available” basis without warranty of any kind. Alléiz does not guarantee, represent, or warrant that your use of the Services will be uninterrupted, timely, secure, or error-free. Alléiz hereby expressly disclaims all warranties or conditions of any kind, express or implied, including, but not limited to, implied warranties of merchantability, title, non-infringement, and fitness for a particular purpose.
8.2 Limitation of Liability Regarding Services
To the fullest extent permitted by applicable law, neither Alléiz nor our parents, subsidiaries, affiliates, partners, or licensors will be liable for any indirect, special, punitive, incidental, or consequential damages of any kind (including lost profits) related to the Services or your participation therein, regardless of the form of action, whether in contract, tort (including negligence), or otherwise, even if we have been advised of the possibility of such damages.
8.3 Product Warranty and Return Disclaimer
Alléiz may provide its own warranty or guarantee for products offered, independent of any warranty or guarantee from the original manufacturers, labels, or designers. Any such third-party warranties or guarantees do not form part of the contractual agreement between Alléiz and its customers. To the fullest extent permitted by applicable laws, Alléiz disclaims all warranties and conditions of any kind, whether express or implied, including, without limitation, warranties and conditions of merchantability, merchantable quality, or fitness for a particular purpose, relating to any products sold or distributed by Alléiz.
8.4 Limitation of Liability Regarding Purchases
In no event shall Alléiz or its affiliates, or any of their respective directors, officers, employees, or agents be liable to you or any other person or entity for any direct, indirect, special, incidental, consequential, exemplary, or punitive damages, losses, or causes of action arising from or in any way related to (i) the return of a product purchased from Alléiz in a manner that is contrary to the Alléiz return policy and/or the shipping terms and conditions of the applicable carrier, including, without limitation, failure to ship in accordance with the shipping label, and/or the shipping, handling, and packaging instructions provided by Alléiz or the applicable carrier; and (ii) any product sold or distributed by Alléiz, whether based upon warranty, contract, tort, civil liability, strict liability, breach of statute (including, without limitation, sale of goods statutes), or otherwise. Alléiz’s aggregate liability will not exceed the amount paid by you for the product to which the alleged damages relate.
8.5 Third-Party Service Providers
Alléiz collaborates with third-party service providers for various aspects of its services, including but not limited to payment processing, shipping, and customer support. These providers are independent entities, and Alléiz is not responsible for their actions or omissions. Alléiz disclaims any liability arising from the services provided by these third parties. By using Alléiz’s services, you acknowledge that third-party service providers may have their own terms and conditions and privacy policies, which govern their relationship with you. Any warranties or guarantees from these third-party providers are not part of the contractual agreement between Alléiz and its customers and therefore are considered invalid within the scope of Alléiz’s Terms and Conditions.
9. Termination
Alléiz may terminate or block your use of the Services if you violate these Terms or engage in illegal or fraudulent use of the Services. Such termination may be effected without prior notice. Alléiz shall not be liable to you or any third party for any termination of your access to the Services.
10. Miscellaneous
10.1 Entire Agreement
These Terms constitute the entire agreement between you and Alléiz regarding the use of the Services and supersede any prior agreements between you and Alléiz relating to your use of the Services.
10.2 Waiver and Severability
The failure of Alléiz to enforce any right or provision of these Terms will not constitute a waiver of such right or provision. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions of these Terms will remain in full force and effect.
10.3 Assignment
You may not assign your rights or delegate your obligations under these Terms without the prior written consent of Alléiz. Any purported assignment in violation of this provision is void. Alléiz may assign its rights and delegate its obligations under these Terms at any time without notice to you.
10.4 Third-Party Links and Content
Alléiz may include links to third-party websites, services, or content as part of its offerings. These links are provided solely as a convenience to you and not as an endorsement by Alléiz of the content or services on such third-party websites. Alléiz is not responsible for the content of linked third-party websites and does not make any representations regarding the content or accuracy of materials on such third-party websites. If you decide to access linked third-party websites, you do so at your own risk. You acknowledge and agree that Alléiz shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any third-party content, goods, or services available on or through any third-party websites or services.
10.5 Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law principles. Any disputes arising out of or related to these Terms or the Services shall be resolved exclusively in the courts of Singapore or through arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with the SIAC Arbitration Rules. The seat of arbitration will be Singapore, and the language of arbitration will be English.
11. Privacy and Data Protection
The personal information collected from you in connection with the Services, including but not limited to purchases made in connection with the Program, will be used and disclosed by us in accordance with our Privacy Policy, available on our Website. By using the Services, you consent to the collection and use of your information as described in our Privacy Policy. If you do not agree with our policies and practices, you must not use the Services.
12. Security and Fraud Prevention
12.1 Fraud Detection
Alléiz employs advanced fraud detection systems to monitor transactions for unusual patterns or discrepancies. Suspicious activities are flagged for further investigation to ensure the safety and security of our customers and their transactions.
12.2 Payment Verification
For high-value purchases or transactions flagged as suspicious, additional verification may be required. This can include proof of ownership for the payment method, such as a photocopy of the credit card or a recent billing statement, and valid identification matching the payment details.
12.3 Company Rights
Alléiz reserves the right to refuse or delay the shipment of any order that does not comply with our security protocols. If an order is suspected of being fraudulent, the customer will be notified, and the payment will be refunded.
12.4 Customer Responsibilities
Customers are responsible for providing accurate and complete information during the purchase process. Failure to comply with verification requests may result in order cancellation.
13. Payment and Shipping Policies
13.1 Payment Terms
13.1.1 Proof of Ownership
Customers may be required to provide proof of ownership for the payment method used. This measure is to prevent unauthorized transactions and ensure the payment method belongs to the customer.
13.1.2 Identification Verification
For security purposes, customers may need to provide valid identification that matches the payment details. This step is crucial for confirming the customer’s identity and preventing fraud.
13.1.3 Additional Documentation
In certain situations, additional documentation may be requested to verify the authenticity of the transaction. Customers are expected to comply with these requests promptly.
13.2 Order Processing and Delivery
13.2.1 Order Processing
Alléiz processes orders promptly; however, processing time may vary depending on the product type (ready-to-wear, made-to-order, or made-to-fit). Orders may undergo additional security checks to verify transaction legitimacy, potentially delaying processing.
13.2.2 Security Checks
Orders flagged for security reasons may be subject to further review. Alléiz reserves the right to delay or cancel the shipment of the order. Customers will be notified of any delays due to security checks.
13.2.3 Conditions for Shipment
Alléiz will ship orders only after verifying payment and ensuring compliance with security protocols. Orders that fail to meet these criteria may be canceled, and the payment refunded.
13.2.4 Address Verification and Potential Delays
In certain areas with frequent address-related issues or where insufficient or incorrect information is provided, additional address verification may be required. Regions requiring extra verification include parts of the Middle East, Africa, certain Southeast Asian countries, and rural or remote areas worldwide. Customers will be contacted for further verification, and the processing and shipment may be delayed until verification is complete. Failure to provide necessary information may result in order cancellation.
13.3 Shipping and Handling Policy
13.3.1 General Compliance
Alléiz adheres to international shipping and customs regulations, ensuring compliance with varying rules and duties applicable in different countries. By purchasing through Alléiz, customers acknowledge that the sale occurs outside their home country and that the order is imported for non-commercial use. Additional fees incurred from additional services, shipping ancillaries, local operational, promotional, and miscellaneous costs are handled separately.
13.3.2 Responsibility for Customs Duties
Customers are listed as the importer of record, and by placing an order, they authorize Alléiz to appoint a designated carrier or customs broker as an unpaid agent for customs purposes. This may include the execution of a power of attorney for non-commercial shipments. The specific duties and taxes vary depending on the destination country and local regulations.
13.3.4 Transparency and Communication
To ensure a smooth customer experience, Alléiz transparently communicates the possibility of customs duties and the corresponding reimbursement via store credit. This information is provided during the checkout process and within the order confirmation, ensuring that customers are aware of their responsibilities and the benefits offered by Alléiz in handling these charges.
13.3.5 Partial Shipments
If an order includes multiple items with different availability statuses, Alléiz may offer partial shipments. Customers will be contacted to confirm their preference for partial shipments (which may incur additional fees) or consolidated shipments (which may extend delivery time). If not explicitly stated at checkout, Alléiz will inquire whether customers prefer immediate shipment of available items or a single consolidated shipment.
13.3.6 Conditions for Store Credit and Returns
If you plan on returning an item, please be aware that any store credit issued will be without customs duties and shipping fee.
13.4 Cancellation Policy
13.4.1 Conditions for Cancellations
Cancellations are available for ready-to-wear and made-to-order items only if the order has not been shipped by the expected shipping date. For example, if an order is expected to ship on July 22nd, cancellations can be requested if no shipping confirmation is received by July 23rd. Once an order has shipped, cancellations are no longer available, and the customer must follow the return process upon receipt.
13.4.2 Non-Cancellable Items
Made-to-fit items, final sale items, accessories, and intimate apparel are non-cancellable, non-returnable, and non-refundable due to their customized or final sale nature.
13.4.3 Customer Care Assistance
To initiate a cancellation, customers must contact Customer Care directly. Alléiz’s Customer Care team will assist with the cancellation process and ensure compliance with this policy. Alléiz reserves the right to refuse cancellation requests that do not meet the specified conditions.
14. Minors
14.1 Permission
You confirm that you have reached the age of majority in your jurisdiction. If you are under the age of majority in your jurisdiction, you should not use our Services, register on this Website, or otherwise provide any data without the permission of your parent or guardian.
14.2 Supervision
To the extent permitted by law, if you are the parent or guardian of a child under the age of majority, you should carefully supervise your child’s use of the Services on our Website. It is the responsibility of parents or guardians, and not Alléiz, to determine whether any part of this Site or any site linked to from this Website is appropriate for their children.
14.3 Right to Cancel
If you are under the age of majority in your jurisdiction and you have entered into these Terms without the permission of your parent or legal guardian, then you or your parent or legal guardian may cancel your agreement to these Terms.
15. Final Provisions
15.1 Entire Agreement
These Terms constitute the entire agreement between you and Alléiz with respect to the use of the Services and supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and Alléiz with respect to the Services.
15.2 No Waiver
The failure of Alléiz to enforce any provision of these Terms shall not constitute a waiver of its right to subsequently enforce that provision or any other provision of these Terms.
15.3 Severability
If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law.
15.4 Relationship of Parties
These Terms do not create a partnership, joint venture, employment, or agency relationship between you and Alléiz. You may not enter into any contract on our behalf or bind us in any way.
15.5 Force Majeure
Alléiz shall not be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond Alléiz’s reasonable control, including, without limitation, mechanical, electronic, or communications failure or degradation.
15.6 Survival
Provisions that by their nature are intended to survive the termination of these Terms or your use of the Services shall remain in full force and effect, including but not limited to provisions regarding ownership, warranty disclaimers, indemnity, and limitations of liability.
15.7 Amendments
Alléiz may, in its sole discretion, modify or revise these Terms at any time, and you agree to be bound by such modifications or revisions. Your continued use of the Services after any changes to these Terms shall constitute your acceptance of the revised Terms. If you do not agree to the new Terms, you must stop using the Services.
16. Additional Disclosures
16.1 As Is Clause
ALLÉIZ PROVIDES THE SITE AND SERVICES “AS IS” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USE OF THE SITE AND SERVICES IS AT YOUR SOLE RISK. ALLÉIZ DOES NOT WARRANT THAT THE SITE AND SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, NOR DOES IT MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SITE OR SERVICES.
16.2 Jurisdictional Issues
The Site and Services are controlled and operated from within Singapore. Alléiz makes no representation that the Site and Services are appropriate or available in other locations. Those who access the Site or Services from other locations do so at their own risk and are responsible for compliance with local law.
16.3 Dispute Resolution
Any dispute, controversy, or claim arising out of or relating to these Terms or the Services will be resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with the SIAC Arbitration Rules. The seat of arbitration will be Singapore. The language of arbitration will be English. Judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.
17. Independent Platform Statement
Alléiz is an independent platform showcasing curated selections from various brands. We respect the intellectual property rights of these brands and do not imply any formal partnership, endorsement, or affiliation. For inquiries or further information about the products featured, please contact us directly. All trademarks and copyrights are the property of their respective owners. Alléiz is responsible only for its own trademarks and branding, and not for the content, quality, or legality of products offered by the featured brands. The content displayed on Alléiz is provided “as is,” and any engagement with the platform’s offerings is done at the user’s discretion and risk. Alléiz disclaims any liability for the accuracy or legality of the content displayed by the brands featured on the platform.
Customer Service
For any questions or concerns regarding these Terms or the Services, please contact our Customer Care team at [email protected]. We are committed to resolving customer issues efficiently and effectively.
Legal Inquiries
For legal inquiries or matters requiring formal legal action, you may contact our legal department at [email protected].